Definitions
- Boarding Cat: Any cat staying at BearHut Cat Hotel.
- Kitten: A cat aged 12 months or younger at the time of check-in.
- Senior Cat: A cat aged 10 to 11 years.
- Geriatric Cat: A cat aged 12 years or older.
- Guardian: The cat’s owner.
- Hotel: Refers to BearHut Cat Hotel.
BearHut Cat Boarding
Terms & Conditions
1. Booking
- Rooms may be booked online up to 1 day in advance. Payment confirms the reservation.
- Urgent bookings require direct contact.
2. Check-In & Check-Out
- Check-in: By appointment
- Check-out: By appointment (Latest: 2100 hrs)
- Timely arrival is appreciated
3. Admission Denial
- Hotel reserves the right to deny entry if requirements aren’t met.
- Minor issues may be resolved with the Guardian’s consent.
4. Amenities & Services Included
- Cosy pods with perches, beds, hideouts
- Private and shared play areas
- Air-conditioning, daily cleaning, feeding (twice daily), and updates
- In-house litter, scratching posts
- Daily interaction time (up to 45 minutes)
Additional services or items requested by Guardians will be charged at check-out.
5. Feeding
- Guardians to bring their own food (portioned and labelled)
- We follow your cat’s home routine where possible.
- Raw diets may be declined for health reasons.
6. Grooming & Maintenance
- Includes basic brushing
- We only groom if your cat is comfortable.
7. Litter
- Litter boxes and in-house litter are provided.
- A small sample of your cat’s regular litter is encouraged to help with transition.
8. Use of Play Areas
- Cats must be FeLV-negative, healthy, and settled.
- Guardian consent is required.
10. Chronic Conditions
- Guardians must disclose long-term conditions in advance.
- Medications must be labelled with a vet prescription.
- We may decline to board cats with needs beyond our capacity.
11. Illness Before Stay
- Ill cats must have a vet clearance if unwell within 30 days before boarding.
12. Multiple Cats
- Cats from the same household may room together.
- SGD 10 per night per additional cat.
- We may separate cats if they do not cohabit well.
13. Behaviour
- Let us know of any behavioural concerns (e.g., aggression, anxiety).
- Aggressive cats may require an assessment or be declined for boarding.
14. Extension of Stay
- Can be arranged. Payment is required before extension starts.
15. Visits
- Visitation hours: Between 11:00 – 20:00 hrs (max 1 hour per visit)
16. Cancellations & Refunds
- Full refund for cancellations 3 days prior to boarding
- 50% refund for cancellation 2 days prior to boarding.
- Peak periods are non-refundable unless rebooked by others.
17. Damages
- Guardians are liable for damage or injury caused by their cat.
18. Abandonment
- Cats not picked up within 24 hours may be rehomed if contact fails.
19. Risk Acknowledgment
- Guardians understand the risks of multi-cat boarding environments.
- Hotel is not liable for illnesses, injuries, allergic reactions, or stress-related conditions unless due to negligence.
20. Terms Update
- Terms may change without notice. The latest version always applies.
Updated: 20 April 2025